The University of Economics in Cracow has begun offering a degree programme in Global Business Services.
The BPO/SSC industry is one of Poland's fastest-growing industries, with almost 350,000 people employed in over 1,500 business service centres around the nation. As a result, the Cracow University of Economics has teamed up with ABSL to offer Poland's first degree programme training students for a job in the industry.
To meet the demands of the changing labour market, the three-year degree programme will offer courses in three thematic areas - International project management, Business Intelligence and Brand management - and focus on teaching key digital, finance and analytical skills for the workplace of the future. During the course of the programme, students will also have a chance to learn transferable soft skills (such as change management, openness to new experiences, ability to express one’s opinions or English language fluency) and complete an internship at one of the leading international corporations who have partnered with the project. As expressed by Piotr Dziwok, President of ABSL (The Association of Business Service Leaders), the BPO/SSC industry is a perfect career choice for aspiring business leaders:
For those who are just beginning out in their careers, our business sector is a fantastic area to work. It's an excellent opportunity to get expertise and grow in an international setting with a wide range of nationalities and languages spoken by staff. You will also have the option to advance your career worldwide here. One out of every five employees working in the BPO/SSC industry are students or recent graduates under the age of 26.
The degree programme will be taught in two languages, Polish and English, and lead to a degree of licencjat (Bachelor’s degree) in Global Business Services.
The city of Kraków boasts the highest number of people employed in the BPO/SSC sector in Poland. According to ABSL, over 77,000 professionals worked in one Kraków’s business services centres in 2020.
